Customer experience is not about resolving your customer’s problems; it’s about proactively ensuring your customers never experience problems in the first place.

CX LOOP was founded as a division of Frazer Tremble Executive to be one of Australia’s leading Customer Experience Consultancy firms.

Led by two industry leaders with three decades of combined global experience across CX, Process Improvement, Project Management, Strategic Sales, Marketing and Executive Recruitment, We know what makes a truly customer-centric organization.

Whether it is consulting, training or recruitment, we aim to help businesses understand the importance of closing the loop on Customer Experience through these three unique service offerings. We are focused on taking your business to the next level across Customer, People, Process and Technology.

Consulting:

Like you, we’re data and process-driven. With this in mind, we have developed a bespoke approach to CX consulting designed to deliver outstanding results and memorable customer experiences, all whilst being measurable at the same time.

Training:

Talent retention is the key to the growth and well-being of any organisation, which is why we aim to close the talent loop via our training partnership programs, which includes programs such as Customer Experience (CX), Human Centre Design (HCD) and Continuous Improvement.

Recruitment:

Customer Experience is intriguingly linked to employee experience, which is why we partner with Frazer Tremble Executive, who focus on taking businesses to the next level across people, process and technology transformation.

VALUES

Customer-centric

Our passion for CX is only rivalled by the quality of the service we offer to our customers. We take immense pride in the experiences we create for our clients and candidates alike.

Curiosity

A curious disposition allows us to constantly cultivate our intuition and improve on the intrinsic processes that are involved in our work. We are constantly improving on our existing knowledge base, and it is our top priority to stay updated with all the latest international developments in our field.

Grit

We set high personal standards for ourselves, and we believe that we can achieve anything that we set our minds to. Our commitment to our work is reflected in the quality of our deliverables.

Empathy

Creating an open line of communication, listening intently, and being understanding of the multitude of perspectives on the table allows us to conduct our business with greater efficiency. We believe it is vital to care about the success of others in an increasingly competitive and cut-throat business environment.

Integrity

Honesty and integrity are two values we deeply cherish in our clients and our employees. We are drawn to these traits as they accommodate the best collaborative efforts.