How to create and Elevate a CX culture

In this interactive Q&A session, you will learn how to;

  • Measure something as subjective and holistic as a culture.
  • Close the customer loop.
  • The importance of EX for CX
  • Influencing senior executives on the value of CX
  • How to help take down public enemy no.1 – Silos and make customer experience everyone’s responsibility.

How to build a CX team for the Future

About this Event Customer Experience (CX) functions have become a heightened focus for organisations as they seek a deeper meaning for their brand and the ability to delight customers. It?s not just about products anymore; it?s also about the journey the customer experiences while interacting with the company that may make the difference between success and failure.

Speakers:
Greg Curcio – Director of Engagement and Innovation at the City of Stonnington
Louise Lysaght- Head of Customer Experience at HotDoc
Hosted by Laura Frazer & Brendan Tremble of Frazer Tremble Executive

 

DevReady Podcast E37 – Growing Your Business with CX With Brendan Tremble

On this episode of the DevReady Podcast, Andrew and Anthony talk to Brendan Tremble, founder and director of CX consulting at FT Executive. Brendan explains the concept of CX and how it relates to growing your business and customer base. Brendan also shares some of the things startups should expect when structuring their culture, processes, and products around the values that are informed by best customer experience. Brendan leads one of the top consulting firms in Australia.

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