I worked closely with Brendan for 18 months? and in that time I was very impressed with his attention to customer needs. Brendan was asked to take on numerous responsibilities and never did I see him falter in his commitment to make the product a success in existing customers’ eyes while helping to push new business for the company
Jon Clyne – Interation Manager @ Kolmeo
Brendan is a great team player that is willing to go the extra mile. More important Brendan truly understands and demonstrates that a holistic ‘customer first’ approach is vital to make businesses successful.
Patrick Van Bueren – Founder of 2 Matter Consulting & 2 Telligence
I had the pleasure of working with Brendan for many years and in that time hes’ showed great work ethic by always operating under a ‘customer-first’ principal whilst being able to keep the greater business in mind. It was this attitude that saw Brendan establish himself as an invaluable and much loved member of the organisation.
Reece Walker – National Sales Manager @ ECCO Safety Group
The City of Casey chose CX Loop as our consulting partner in late 2020 to understand and analyse the opportunities to further embed the award-winning Casey Cx strategy across the organisation. Brendan interviewed and gathered data and insights across a wide variety of internal Casey leaders and produced recommendations for optimum skills and structure plus new ways of working with key leaders.
The insights and recommendations were invaluable as a way for us to move forward and build into both our Customer and Digital Experience offerings
Clare Watkins – Manager Customer and Digital @ City of Casey
City of Stonnington engaged with CX Loop to bootstrap our Customer Experience team & program. Over 8 weeks, Brendan led the initiative, attracted & recruited top talent, developed the Customer Experience roadmap and delivered five high-impact customer journeys. CoS is now in a strong position to deliver a modern customer experience for our community. Thank you
Greg Curcio – Director, Customer and Technology@ City of Stonnington
CX Loop were the perfect partner to assist us with developing our CX strategy. Providing expertise and sound advice on how to create an effective strategy in line with our budget and expectations. The team were able to understand our goals and give structure to the project, guiding the internal team and massaging the different departments when required.
Mj Goulopoulos – Customer Experience Coordinator @ Golden Plains Shire Council
Mornington Peninsula Shire Council engaged CX Loop to supply facilitated workshops, data extraction and customer journey maps forming service blueprints. We have been very impressed at the level of professionalism and expertise Brendan and Maricarmen demonstrated. The understanding of complex processes and the ability to map them out whilst engaging stakeholders has resulted in positive outcomes for our team.
Benita Sankey – Service Improvement Officer @ Mornington Peninsula Shire