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Why it is crucial to include the Voice of the Customer in customer experience design.

Why you need a VoC program.

Why it is crucial to include the Voice of the Customer in customer experience design.

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Brendan Donoghue - Ten In Ten - Cx Loop - Optimistic designs

Ten In Ten – Brendan Donoghue – Designing with Optimism

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CX Summit Victoria 2022 hosted by Forefront Events at The Glasshouse in Richmond, Melbourne.

CX Summit Vic 2022 – Digitalising the Customer Experience

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The CX LOOP logo next to The Mornington Peninsula Shire Logo on a green background overlaying an aerial shot of the Mornington peninsula.

Mornington Peninsula Shire Council: Case study

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A lawyer sitting at a desk overlaid in green with the CX Loop logo across the middle.

50 year User Journey – Super Fund Case Study

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Top Four Trends Changing Customer Experiences in 2022

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How important is a Customer Experience Strategy?

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CX communication is crucial for customer experience team

Case Study: The City of Stonnington – CX Practice

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What’s more crucial, customer experience or user experience?

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